Calls and Lines

Telephone Audit

The Converse Telecom telephony audit is a free analysis of your current telephony costs including the
following areas:

Telephone system maintenance

You have an annual charge on your Samsung OS7200 telephone system. We can ensure you are paying a competitive rate for this support and also offer options to include/exclude the actual handsets.

Line rental costs

We can determine if you are able to reduce your line charge through better rental rates or indeed if you are oversubscribed with your lines. We can also recommend disaster recovery options for your lines.

Call charges and call profile

We will look at the type of calls you make not just from the destination of the call but also the length of the call. We are normally able to propose a savings plan once we understand the extent of your call profile.

Mobile charges

The mobile market is an ever changing arena and we are able to look at your mobile estate and make recommendations based on who uses them within your organisation, where they are located and where they call.

What do we need?

In order to carry out the audit we require one or two months billing data to analyse. Sometimes this will only be available in paper format but ideally we would request it in electronic format as we are able to carry out more detailed and accurate “number crunching”. With both call charges and mobile charges there is often an online billing platform that we can access
on your behalf to collect the call charges/data.

How long does it take?

We generally need two weeks to carry out the full analysis but this does depend on the amount of data we are given to analyse. We will then produce a detailed report confirming what recommendations/savings can be achieved. We will include an implementation schedule with a time line for moving the services across and realising the savings.

Should you wish to proceed our project management team will work with you to ensure a smooth transition without any impact on the business.

The action plan generally will take around 4-6 weeks to implement depending on the complexity of the estate coming across. We carry out quarterly (sometime six monthly, depending on the Client’s preference) reviews to ensure you are still on the most competitive tariff.

The call charge/mobile market are constantly changing and we commit to keep our loyal Customer base on the best tariffs.

Converse Telecom believe in long term business relationships with our Clients based on good quality Customer Service and honest advice.

Please feel free to request a referral list of Customers we currently support, many of which have been with us for many years.

Should you have any questions relating to the audit please do not hesitate to contact us