Blog

Are you suffering from high line rental and call costs?

If you currently have an old legacy system, you are likely to be spending a lot of money every month on telephone line rental and your calls. In addition, the annual hardware maintenance will almost certainly be costing you a small fortune. There is a better option for you that will not only save you money but help you deliver a much better service. Let us introduce you to VoIP telephone systems and the benefits they can deliver. Read more...

7 simple steps to enhance customer interactions...and profitability

You have already instilled a customer service culture into your business, trained your staff well and they deliver great customer service as a result. So what can you do now to enhance your customer interactions and help increase profitability? Read more...

Tips for effective conference and video calls

We all know that face-to-face meetings give us the best outcome and a better understanding for everyone. But they can come with a large price tag in terms of money, time and the environment. Today’s technology gives us the ability to conduct multi-media conference calls direct from our PCs that enable us to share applications direct from our desktop and to launch video whenever we want. Read more...

BlackBerry can help develop your business - morning seminar Tuesday 22 May, London

Get the best-ever BlackBerry experience with the latest technology featured in 7.1 os. Converse Telecom has teamed up with Research in Motion to show you how the latest developments in BlackBerry can help develop your business. Join us on Tuesday 22 May at The Hospital Club, Covent Garden from 8.30 until 11.30 for this free event. Read more...

The benefits of business mobile apps

Since smartphones arrived on the scene, we can really get down to business on the go. With the ever-growing sophistication of mobile apps for personal and business use, we can achieve almost anything whilst out of the office. Read more...

Is a leased line the best option?

Would a leased line benefit your business? Read our quick and easy guide to leased lines to see if it is the right option for you. Read more...

Quick guide to non-geographic telephone numbers

Non-geographic numbers can be used for a variety of reasons and can offer your company a range of benefits. Here is our quick guide to the types of non-geographic numbers available, when you would use them and how they can benefit you. Read more...

How safe is your phone system - beat the phone hackers

The average cost to a victim of a UK phreaking attack is currently estimated at £10,000 and according to the CFCA the UK is now one of the world’s worst PBX hacking areas (CFCA Oct 2011). It is becoming common for these attacks to take place by gaining access to the telephone system via voicemail. Read more...

Beginner's Guide to Call Recording

Call recording can give you many benefits and you may find it useful for your business even if you don’t need to record calls for regulatory compliance. This beginner’s guide, produced by call recording experts Oak, will help you see how you can use call recording to improve performance and quality… Read more...

Quick guide to remote/flexible working

In order to survive today’s economic climate, UK businesses need to re-assess how they work and put in place a strategy to develop sustainable working practices. Anywhere, anytime working has, over the years, proven to have many benefits – most importantly it can help you stay profitable. It can reduce business travel costs, increase productivity and enhance customer service. The benefits are not only tangible for you as an employer; flexible working has also helped to reduce employees’ stress and absenteeism. Read more...